If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package for up to $125.

A signature is required for all orders $1000+ and if you do not want this option, please leave a note that says “No Signature Required, please”.

If this is the case:

• the postal worker put it in the wrong mailbox or
• A postal worker will scan in all the packages saying it was “delivered” and spend that day and/or the next day delivering it. From Canada Post, the investigation involves contacting the addressee to confirm delivery and to better understand what the person has done so far to track their package.

Please do the following before contacting Canada Post if you experience this problem:

• Check with the front desk
• Mail room or Community Mail Box
• See if you neighbour has it, or check around your property

In rare cases, a delivery scan is entered into the system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.